These fees allow us to partially cover the costs associated with postage, processing and delivery of replacement items.įor all orders placed between Novemand January 1 2024, the return eligibility period will be extended until February 28 2023. The Lifetime Warranty applies to the availability of replacements only, not return/refund eligibility.Īll NOGU products purchased from are covered by our Lifetime Warranty.Īny purchased item that arrives or becomes damaged within the first year (365 days) of the date of delivery will be replaced with the payment of a flat-rate international shipping fee.Īny purchased item that becomes damaged between after 365 days from the date of delivery will be replaced with the payment of a flat-rate $10 replacement fee, in addition to the international shipping fee. When we process your replacement, you'll be notified by email of your replacement's progress, and be provided with real time tracking updates as it makes its way to you. If a return is required, all you have to do is apply our pre-paid shipping label to the package you want to return and leave it in a mailbox for the postal service to collect and wait for us to take care of the rest. If a return of the item is necessary, we'll send you a pre-paid return shipping label you can use to send your item back through the postal service at no cost and without ever having to visit the post office. In most cases, sending us a picture via email nogu.studio) allowing us to confirm the damage is enough, and we'll process the replacement immediately. The fee will be assessed on a case by case basis. This fee allows us to partially cover the costs associated with postage, processing and delivery of replacement items. Policy valid on orders placed on or after October 1 2017.Īll NOGU products purchased from covered by our Lifetime Warranty.Īny purchased item that arrives or becomes damaged within the first year of the delivery date will be replaced once at absolutely no cost and with no hassle.Īny purchased item that becomes damaged after the first year (365 days) from the date of delivery will be replaced but may be assessed a payment of a flat-rate $10 fee. Please note that in the event of an alternative shipping method being used to ship your order due to availability of shipping services to your address with our partner carriers, any difference in price will be refunded to your original method of payment. Please add your safe sender list to ensure our emails reach you.įor questions about the shipping status of any order or to modify an order before shipment, please contact us at note orders under $10 may be excluded from free shipping promotions. In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment. Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed. If you have not received your order confirmation email and it has been thirty minutes or longer, please check your spam/junk folder. This email is your invoice and your order confirmation. Once you have placed your order, you will receive an automatically generated email within a few minutes.
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